Brian Hilton Citroen

Noel Sadler

There is a sign in their service centre that reads, "We provide the highest standard of customer care and service." The sign should be immediately removed as it is misleading. and does not represent what they actually do. Every time I take a vehicle in for service, or worst still, any warranty issues, their level of service is appalling. Don't get me started on when you phone their service department to follow up on an outstanding warranty that they just can't seem to fix, and it becomes a guessing game on how to fix the issue, it’s clear that don’t have the training on the cars they sell. Last warranty service with three issues they could not even fix one of them, and as I was going to need the car to two my caravan and could not because they could not fix the issues, I can to cancel my family holiday, as the car is still not fixed weeks later I had to cancel another trip to Tamworth and I have a trip in February I will also need to cancel, as there is no word from this dealership when the car will be fixed. One of the issues is that the car goes into limp mode, making it unsafe to use to tow a caravan, making the vehicle NOT FIT FOR PURPOSE, especially when considering the time it has taken to try to fix the vehicle, still not fixed. I have phoned the service department several times, and each time I am told that the person who can answer my question is busy and they will phone me back, but that NEVER happens, even after asking to speak to the manager, still no return call. They don’t carry parts for my vehicle, including basic service on brakes, etc. They have to order, and they say it takes weeks to get the parts from KGM in Melbourne. The Brian Hilton service department is telling me it will take 30 plus days to get the parts We have stopped sending our entire private and business vehicles for servicing; we now have them serviced at a better customer service provider. I have also addressed my concerns with KGM in the Melbourne office, along with the NSW Fair Trading. I highly recommend that you don’t use this service centre; take your business to another service centre.

Brent Hughes

Great reception for service. Fast, friendly, efficient.

tylergare89

The worst service centre I have ever experienced. My Land Cruiser has been making a noise since I bought it 2 years ago and they don’t want to fix it even though I have sent them videos of it happening, they say it has to happen in person for them to fix it. I asked why I never got a walk through video of my service like last time, and their response was “ oh you must of got the older mechanic that doesn’t want to film the service” They then informed me they don’t rotate wheels that are after market, which was never mentioned before, and to top it off they forgot to stamp my booklet and I had to go back in for them to stamp it. Paying over $550 for a service to then hear all this, is a complete and utter waste of time. I’m still waiting for them to call me back which has been over a week ago.

Dan Aylward

Great service and friendly people.I witnessed some absolute morons complain and winge about some very trivial things whilst i was there having my hilux serviced.The way these guys handled and processed things was very professional. Thanks Daniel