Brian Hilton Citroen

tylergare89

The worst service centre I have ever experienced. My Land Cruiser has been making a noise since I bought it 2 years ago and they don’t want to fix it even though I have sent them videos of it happening, they say it has to happen in person for them to fix it. I asked why I never got a walk through video of my service like last time, and their response was “ oh you must of got the older mechanic that doesn’t want to film the service” They then informed me they don’t rotate wheels that are after market, which was never mentioned before, and to top it off they forgot to stamp my booklet and I had to go back in for them to stamp it. Paying over $550 for a service to then hear all this, is a complete and utter waste of time. I’m still waiting for them to call me back which has been over a week ago.

Dan Aylward

Great service and friendly people.I witnessed some absolute morons complain and winge about some very trivial things whilst i was there having my hilux serviced.The way these guys handled and processed things was very professional. Thanks Daniel

Aaron “Ace” Gordon

Awaiting Store Manager assistance to rectify issues with new car purchase.

David Drew

A had my car booked in to put on some accessories purchased with the car but not delivered. I confirmed a week prior that all parts were available. I continued with the booking. I picked the car up this morning and guess what - several of the items were not done citing they were out of stock. At first they blamed the Sales people. I wasted a lunch break confirming stock, and was an hour late to work this morning. Now I will have to arrange a day again to get the last items installed. The whole dealings with Brian Hilton Motor Group are the same. Their issues are systemic and it really does not matter who you deal with you will get - very poor communication if at all, promises that fall short, and absolutely no accountability. Someone from the service departement was supposed to look into it and get back to me. As if that is going to happen. I am just frusted because the only places I can go for servicing locally are owned by Brian Hilton Motor Group. I saw the warning signs, and I stupidly still bought with them. Shame on me I guess. Update: just like ol' mate below, not long after I posted this I got a call from them saying that they found the part at Wyong, and the other parts mysteriosly turned up as well. The service notes say: no stock, ordered. Go figure. It shouldnt take a bad review to get some action. Get it right first time people...