Brian Hilton Citroen

Catherine Bridge

Terrible service experience, I had to contact Fair Trading and have still received no documentation for a car service conducted in February. Though i was told tgat they would email it to me. That was it’s first annual checkup after purchasing it and this was despite me paying over $400. Anywhere else is a better option imho.

Brendan Vowles

Hopeless wouldn't take my land cruiser there for anything. I asked for a quote 3x. I bought this up with reception. Did not receive a quote. If you don't want a quote for URGENT repairs go to Toyota wyong. Ended up going with a private mechanic who gave same day quote and did the job better than any mechanic there.

Lee Rademeyer

I had been trying to diagnose the issue that had been causing my car to have trouble changing gears. I took my car to the Brian Hilton service centre in Gosford as the car is still under an repair warranty for mechanical issues. They took nearly a year to finally get the part that was supposed to fix the issue due to miscommunication and clear negligence. It was hard enough to get the diagnosis of needing to replace worn engine mounts after multiple attempts with some of their employees saying there is nothing after just checking for error codes. After finally dropping my car off and getting the car part replaced I picked up my car and it was in undriveable condition. I almost crashed as the car wouldn't change gears in the middle of an intersection. I was turning onto the main road literally just outside Brian Hilton so didn't make it far. I went straight back to the service centre advising them of what happened and that the car was in much worse condition than before. One of the service managers who used to work as a mechanic for Nissan tested my car on the spot and immediately knew what the problem was. The issue had nothing to do with the engine mount and it was clear at that point nobody actually test drove the car. He claimed it was caused by the automatic gearbox and to replace it they need to take it to a 3rd party automatic car specialist. Under my warranty this meant they would only needed to cover $1000 of the total $6000 it would cost to repair. Essentially I didn't need to replace the engine mounts to fix the issue and spent $1.4K for them to break my car even more. They probably just wanted to make their money back cause they knew it would be going outside of their service centre which they would have to pay $1000 out of pocket unless they charge me for some stupid unnecessary thing to cover it. It's been over 3 months since I dropped my car off, I've called multiple times requesting to have my car towed to me as it's undriveable and rego has since expired while sitting in their car lot. I figured the least they could do was cover towing as I don't trust them to fix anything. I call, get promised a tow and the service manager will call me back... but here I am still no car or call back. I was even told on one of the calls that it would be coming that afternoon and they would call back to confirm. But of course once again radio silence and another month without the car. Update: They called me literally a couple hours after I wrote this review and all of a sudden the tow was ready and they were returning my car. Unfortunately, the state of my car is disgusting and still undriveable(no chance I'm getting a pink slip for rego). You know what happens when you let a car sit unused in a car park for nearly 4 months in winter THE INTERIOR FILLS WITH MOULD!!!! I dropped off a car that was drivable and they returned a box of mould on wheels. THANKS BRIAN HILTON!!!!!!! Get ready for a few emails and phone calls from Fair Trade and MTA. I expect my money back and more.

Brett James

Very professional, well organised and accommodating.

Linda Bowman

A few words to describe Ziba, the lovely sales person. Friendly, fun, helpful, knowledgeable. She was a pleasure to deal with and made our purchase very easy and enjoyable. Not what we expected. Also, the entire team were kind and helpful. If you go to Brian Hilton, ask for Ziba.