Brian Hilton Citroen

J R

We are extremely disappointed with our experience with Brian Hilton Motor Group. Our 2023 SsangYong Korando has had an ongoing air-conditioning fault since November 2025. The vehicle has been returned to the dealership multiple times for diagnosis and attempted repair, yet the issue remains unresolved. The dealership has already confirmed in writing that the A/C compressor is faulty and requires replacement, however the repair has still not been completed. This is now also a safety concern, as the failed A/C affects the windscreen demisting function and has required us to pull over while driving to manually clear the windscreen. After months of inconvenience and repeated service visits, we have now had to escalate the matter formally under Australian Consumer Law. We hope the dealership and manufacturer resolve this issue urgently.

Colin Stevenson

This review is regarding the Wyong service department and where should I start? We waited for 2 months for parts to to come from Melbourne for some warranty work and when they finally arrived, the car allegedly overheated in their driveway (the car has never overheated on us) we weren't told about this until half hour before they closed on a Friday afternoon and they needed the car car for an extra week to rectify. The following week I left countless messages asking for updates and to speak to a manager, no calls returned or updates. It also became apparent there's only one person who can order parts and if they aren't working for whatever reason, parts don't get ordered and you'll be forced to wait even longer. A further week has since passed, one single update saying the parts have arrived and we might get the car back the following day, but again no further update. We drove past the dealership on Sunday and noticed our car parked out ON THE STREET so we stopped in thinking perhaps the work has been completed and nobody bothered to let us know to come collect the car but on further investigation we noticed there were various plastic covers on the back seat of the car clearly showing the work has indeed not been completed but in their infinite wisdom thought leaving the car parked on the street was the safest option. No wonder so many Toyota's are getting stolen these days if this is what the company considers a secure place to park. I'll also add that this isn't the first time we've had similar issues regarding lack of communication from this "service" department, it's been an ongoing issue for us personally for over 10 years. I truely feel for the people manning the phones as I can only assume they cop a lot of abuse because the people they report to never seem to want to deal with customer problems and concerns. My recommendation would be to avoid the Brian Hilton motor group all together.

Carolyn Ormsby

I’ve had my car serviced at Brian Hilton for several years now, and every visit has been friendly, efficient and well-organised. The courtesy bus to Erina Fair is always a bonus too. Today, I want to call out one team member in particular — Michelle Lloyd. I’ve been working from the lobby for a few hours and have watched her manage an incredibly busy reception desk with absolute professionalism. Michelle delivers consistently outstanding service. She is warm, knowledgeable, patient and completely unflustered, even when juggling multiple customers at once. It’s rare to see someone maintain that level of care and attention with every single interaction. Team members like Michelle make a noticeable difference to customers and to your brand. She truly deserves recognition for the extra effort she brings to her role every day.

Noel Sadler

There is a sign in their service centre that reads, "We provide the highest standard of customer care and service." The sign should be immediately removed as it is misleading. and does not represent what they actually do. Every time I take a vehicle in for service, or worst still, any warranty issues, their level of service is appalling. Don't get me started on when you phone their service department to follow up on an outstanding warranty that they just can't seem to fix, and it becomes a guessing game on how to fix the issue, it’s clear that don’t have the training on the cars they sell. Last warranty service with three issues they could not even fix one of them, and as I was going to need the car to two my caravan and could not because they could not fix the issues, I can to cancel my family holiday, as the car is still not fixed weeks later I had to cancel another trip to Tamworth and I have a trip in February I will also need to cancel, as there is no word from this dealership when the car will be fixed. One of the issues is that the car goes into limp mode, making it unsafe to use to tow a caravan, making the vehicle NOT FIT FOR PURPOSE, especially when considering the time it has taken to try to fix the vehicle, still not fixed. I have phoned the service department several times, and each time I am told that the person who can answer my question is busy and they will phone me back, but that NEVER happens, even after asking to speak to the manager, still no return call. They don’t carry parts for my vehicle, including basic service on brakes, etc. They have to order, and they say it takes weeks to get the parts from KGM in Melbourne. The Brian Hilton service department is telling me it will take 30 plus days to get the parts We have stopped sending our entire private and business vehicles for servicing; we now have them serviced at a better customer service provider. I have also addressed my concerns with KGM in the Melbourne office, along with the NSW Fair Trading. I highly recommend that you don’t use this service centre; take your business to another service centre.

Brent Hughes

Great reception for service. Fast, friendly, efficient.