Brian Hilton Citroen

Jack Zervos

A five star review for their sales process but that's where the 5 stars disappear because once they have your money when it comes to service they don't want to know you. Purchased a seven year service pack with our $53k Skoda that they failed to register, so took our money, pocketed it and didn't provide the product they sold us. They have refused to take any responsibility and while we're paying for services that should be free are blaming Skoda who when we call them have no idea what we're talking about. You've been warned ... all that glitters in the case of Brian Hilton turns to be a very rancid brown ! Think twice before trusting them to service your car if this is the level of their professionalism and integrity.

Collis Harvey

Excellent place to get uour car serviced

Nicola Waldman

Took my car in for a service over a month ago, a small latch needed to be ordered for my petrol door. I can’t tell you how many times I have called chasing to see when I can bring my car in to get fixed. Always promised a call back, never happens. Not acceptable

Michael Wills

Car in for servicing taken in at 8am as requested for additional checking aircon asked to be notified of findings so it could be proceeded with or not. Went to collect car informed it needed more gas at the next service when it was agreed we would have had it done there and then rather than on a return visit. The staff member then showed a sign saying only new like that made it all ok, it should have been checked if the message was correctly sent which it wasn’t. Footnote update 17/06/26 Message left from “Chris” but as usual even on calling back immediately was unable to be contacted and switchboard had the same issues. Management need to be more accessible and have phones diverted to mobiles if they want to play manager roles and if urgent matters need attention including emergencies they are simply not available consistently. The vehicle has now been booked elsewhere to have it dealt with as the process at Brian Hilton is abysmal for any issues with the service department. Further update: YES, improvements in so called customer service are indicated when junior staff are are permitted to attend customers un-mentored and nothing to identify them as trainee until pick up time at the desk a note is present which doesn’t negate the need for accountability and transparency or proper training to refer to a mentor to offer solutions for the unsuspecting customer.