Brian Hilton Citroen

Nicola Waldman

Took my car in for a service over a month ago, a small latch needed to be ordered for my petrol door. I can’t tell you how many times I have called chasing to see when I can bring my car in to get fixed. Always promised a call back, never happens. Not acceptable

Michael Wills

Car in for servicing taken in at 8am as requested for additional checking aircon asked to be notified of findings so it could be proceeded with or not. Went to collect car informed it needed more gas at the next service when it was agreed we would have had it done there and then rather than on a return visit. The staff member then showed a sign saying only new like that made it all ok, it should have been checked if the message was correctly sent which it wasn’t. Footnote update 17/06/26 Message left from “Chris” but as usual even on calling back immediately was unable to be contacted and switchboard had the same issues. Management need to be more accessible and have phones diverted to mobiles if they want to play manager roles and if urgent matters need attention including emergencies they are simply not available consistently. The vehicle has now been booked elsewhere to have it dealt with as the process at Brian Hilton is abysmal for any issues with the service department. Further update: YES, improvements in so called customer service are indicated when junior staff are are permitted to attend customers un-mentored and nothing to identify them as trainee until pick up time at the desk a note is present which doesn’t negate the need for accountability and transparency or proper training to refer to a mentor to offer solutions for the unsuspecting customer.

Shannon Smith

Avoid going here when possible they are useless and have no value of customers time and no customer service. Last time they left me sitting for 4 hours before telling me no one that was on site could fit my towbar they ended up finding someone that could do the job but it was going to be another 3hrs so they gave me a car to drive home (40min trip each way). Now today have been sitting for 2 hours and they haven't even started the 15k service (when I booked they noted I had requested express service). The service advisor is lovely but it is such a painful process would be quicker to drive to Sydney get the service done and drive back home. Would not recommend. Also the people either side today, one was told he needed a new battery but it would take an additional 1 hour (he declined) and the other was told he would be sitting here till 2pm (he was here at 8am) not sure of the issue he has. You are welcome to call and discuss

russell sayers

Always helpfull but book in advance because they're always busy